iOS can not connect to the server

0 votes
Dear all, While I am testing my app, I see that it has a hard time to connect to your server. Most of the times, it will connect and then it will disconnect, almost immediately. Or, it might connect to your server but it will not join and subscribe to the Lobby room. What is affecting this? Can I control it ? Thank you, Vasilis
asked Jan 21, 2016 in iOS by info (16 points)

1 Answer

0 votes

Hello Vasilis,

Could you please share your API_Key and Secret_Key at support@shephertz.com?

Also, please check if Kick Out Time is set and enabled in the AppHQ Dashboard for this app under app settings.

Thanks.

answered Jan 21, 2016 by rajeev.etc (1,660 points)
Hello rajeev,

The Kick Out Time is disabled. Should I enable it and set the time to one hour?

I also send you the two keys at support email.
Thank you
Not needed. It must be disabled if you dont want to kick out your idle users.
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