App42 exception 1401 only on iPad with ios 9.3.2

Question

Hi

Suddenly my app on ipad gives an exception 1401 when calling user authenticate.

the function we call is : 

UserService userService = App42API.BuildUserService();
        userService.Authenticate(fbid, fbpass, new AuthCallBack());

 

and the exception we get is :

Exception : com.shephertz.app42.paas.sdk.csharp.App42SecurityException: {"httpErrorCode":"401", "appErrorCode":"1401", "message":"UnAuthorized Access", "details":"Client is not authorized"}

AuthCallBack:OnException(Exception)

com.shephertz.app42.paas.sdk.csharp.connection.RESTConnectorWWW:HandleException(String, App42CallBack)

com.shephertz.app42.paas.sdk.csharp.connection.<Execute>d__6:MoveNext()

com.shephertz.app42.paas.sdk.csharp.connection.<WaitForRequest>d__3:MoveNext()

This error only happens on the ipad (weird) . All iphones dont show any error while android builds also work perfectly.

Any idea why this happens?

 

Thanks

 

Answer 1

Hi Akil,

Could you please share the SDK internal logs when this issue occurs?

To get the SDK internal logs, please use following code snippet just after App42API initialisation:

       App42Log.SetDebug (true);

It will help us to find out the root cause for this issue.

Regards,

Rajeev Ranjan