0 msg and 0 CCU since Feb 1st

0 votes
Version : latest
I have already tried to contact the support team, during the weekend, but I have not heard from them. Since February 1st, my apps have 0 msg and 0 CCU, but, in the live stats I have 1373 CCU. I do not see any user in my app. I have not changed the code, and the app was working before the 1st of February. Since this is a game, many users are complaining about my app. Please fix this problem with your server. Thank you
asked Feb 6, 2017 in iOS by info (11 points)

2 Answers

0 votes
Hi,

Could you please share your API_Key over support@shephertz.com? It will help us to provide better support from our side.

Thanks.
answered Feb 6, 2017 by rajeev.etc (1,508 points)
Hi Rajeev,

I have already send an email to the support team. Please check your emails, as I have send two emails, one on Saturday and one on Sunday.
Also, your email is added in the Collaborator's emails.  

Thank you,
Vasilis
0 votes
Hi Rajeev,

I have already send an email to the support team. Please check your emails, as I have send two emails, one on Saturday and one on Sunday.
Also, your email is added in the Collaborator's emails.  

Thank you,
Vasilis
answered Feb 6, 2017 by info (11 points)
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