I have already tried to contact the support team, during the weekend, but I have not heard from them.
Since February 1st, my apps have 0 msg and 0 CCU, but, in the live stats I have 1373 CCU. I do not see any user in my app. I have not changed the code, and the app was working before the 1st of February. Since this is a game, many users are complaining about my app. Please fix this problem with your server.