Users accounts are missing? will app42 delete user account after a long time?

Question

Hi, me again:

we are currently using a product account with app42, but today we try to test with an old app42 account, then we felt in the old app42 account, many users has been deleted by app42 which were created about 5 or 6 months ago for testing purpose.

However we can still get the users using buddy service getAllFriends()

will app42 delete user account after a long time?

Why it's not shown in the user list, but somehow shows in getAllFriends from buddy service?

Thanks

Answer 1

Hello Bob,

To answer your first query, we don't delete the user data from the backend also we don’t purge it. It doesn't matter how old your account is, we don't touch user data. Please make sure that you have not deleted the user by your own from delete option in AppHQ console.

To answer your second query, both of services are independent to each other, so if you delete the user from user service, it will not going to delete the existing details of that user from App42 data base. That's why you are able to find that user in GetAllFriends method.  

Please check & let us know if you have more question for us.

Himanshu Sharma

Comments

Seems that's the reason, thanks.