Problem regarding Push Notification migration fromGCM to FCM

0 votes
Hi, we are a long time customer of app42 and a monthly subscription holder. When Google announced that GCM services will be deprecated and no longer be contined about a year ago, we had timely shifted all our games from GCM to FCM. We understood from referring the forums that to switch the support, all one has to do is change the server key in the app42 dashboard. We received an email from Google yesterday, that the support of GCM will be abandoned in a couple of weeks and 2 of our projects are currently using the service. We were aghast to know that since the projects that Google mentioned, are currently live and have over 100,000 users. We have no idea what has gone wrong and seek immediate explanation from you regarding this matter as a lot is on stake for us. We are left with a very short time to act and this could prove to be an absolute disaster if nothing is done soon!
asked Apr 4 in Android by Famous Dogg Studios (10 points)

1 Answer

0 votes
Hi,

Greetings!!!

We have forwarded your query to our team, they are looking into it on the priority basis, we will share an update regarding the same as soon as possible.

Regards,

Priyanka Singh

App42 Team
answered Apr 5 by priyanka.singh (166 points)
Hi,

Thank you for your patience and understanding.

We have checked the issue with our team, there was some app configuration issue and now it has been completely resolved from our end.

In the case of any other concern please do feel free to reach out to us, we will be happy to help you.

Regards,
Priyanka Singh
App42 Team
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