Unity storage calls time out with error: Resolving host timed out: api.shephertz.com

Question

Hello,

I've had timeouts while making storage calls while running in the Unity editor.  

WWW Connection Error :: Resolving host timed out: api.shephertz.com

There appears to be a finnicky timing issue.  At first, calls made right when the app launched were timing out, but not calls made later in its life cycle.  An hour later all calls started failing consistently.  I commented out some code, saved, and uncommented it, and then all calls worked.

Day 2, they stopped working again.  The above strategy did not work, but closing and reopening Unity fixed the issue, presumably because it recompiles on load.

Any help with this issue is greatly appreciated!  Thanks.

-Mike

Comments

This looks like a DNS resolution error. Pleas make sure your DNS services are working fine.

Answer 1

Hello Mike,

 

Kinldy share complete logs with us to debug this issue. To print the internal logs of App42 Method, put the below line of code just after the API key intialization.

App42Log.SetDebug(true);

Also, if possible than share sample project code and screenshots. It will help us to replicate the same at our end.

Thanks,

Himanshu Sharma