UserService 1401 UnAuthorized Access Error

Question

	App42.initialize(constval.API, constval.KEY);
	var userCode = App42.getLoggedInUser();
	var userService = new App42User();
	userService.getUser(userCode, {
		success : function(object) {
			try {
				var userObj = JSON.parse(object);
				result = userObj.app42.response.users.user;
				$('#profiloEmail').text(result.email);
				$("#profilePageLoader").hide();
			} catch (error) {
				console.log(error.message);
			}
		},
		error : function(error) {
			$("#profilePageLoader").hide();
			showPageLoadingError("Utente NON trovato.", 5000);
		}
	});

 

 

Hello,

When I execute this code for the first time I get an Un Authorized Access Error

If I do it for the second time it work correctly. I need to read the email associated to a user.

 

Answer 1

Hi,

Team has tried to reproduce but they were unable to reproduce. It is working fine at our end.

Could you please share any sample in which we can reproduce this at our end. It will help us to understand the problem you are facing.

Thanks.

Comments

Hello,
what you need exactly ?
When I call the getUser function I get often (not always) the   1401 Exception.
I use it in a Phonegap app, using the most recent Javascript SDK.

What you need the code is very simple. I can use debug loggin with javascript SDK ?
Best regards

---

Hi Odf,

Please provide DOM info(which you can copy from network section of browser) related to the get user API? First When you get an exception and second when you get success response?

Please share the complete information on support@shephertz.com. It will help us to provide better support to you.

Regards,
Himanshu Sharma

---

Hello,
Was this issue ever solved, as I am having a similar problem with occasional 401 exception Unautorized

Regards,
Connal.

---

Hi Connal,

Please provide DOM info(which you can copy from network section of browser) related to the get user API? First When you get an exception and second when you get success response?

Please share the complete information on support@shephertz.com. It will help us to provide better support to you.

Regards,
Himanshu Sharma