Hi Priyesh,
Greetings!!!
Could you please add us as a collaborator in your app so that we can check this issue at our end?
For adding us(collaborator@shephertz.com)as a collaborator please follow the below steps:
AppHQ->App42CloudAPI->AppManager->Collaborator->AddCollaborator(enter the emailId "collaborator@shephertz.com")->Submit
It will help us to provide better support to you from our end.
Regards,
Priyanka Singh
App42 Team