App42 exception 1401 only on iPad with ios 9.3.2

0 votes


Suddenly my app on ipad gives an exception 1401 when calling user authenticate.

the function we call is : 

UserService userService = App42API.BuildUserService();
        userService.Authenticate(fbid, fbpass, new AuthCallBack());


and the exception we get is :

Exception : com.shephertz.app42.paas.sdk.csharp.App42SecurityException: {"httpErrorCode":"401", "appErrorCode":"1401", "message":"UnAuthorized Access", "details":"Client is not authorized"}


com.shephertz.app42.paas.sdk.csharp.connection.RESTConnectorWWW:HandleException(String, App42CallBack)



This error only happens on the ipad (weird) . All iphones dont show any error while android builds also work perfectly.

Any idea why this happens?




asked Jul 12, 2016 in Unity by Akil Senthil (10 points)

1 Answer

0 votes

Hi Akil,

Could you please share the SDK internal logs when this issue occurs?

To get the SDK internal logs, please use following code snippet just after App42API initialisation:

       App42Log.SetDebug (true);

It will help us to find out the root cause for this issue.


Rajeev Ranjan


answered Jul 13, 2016 by rajeev.etc (1,660 points)
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